Frequently Asked Questions

We offer a versatile collection of clothing for women, men, and kids, along with a range of stylish accessories. Our products include casual wear, formal attire, outerwear, and more, ensuring there's something for every occasion and personal style.

Yes! We offer free shipping on all prepaid orders, making it easy and affordable for you to shop from our collection.

Once your order is shipped, we’ll send you a tracking number via WhatsApp, text, or email. You can use this number to track your order’s progress.

Typically, we ship your order within 5-7 business days. Delivery time will depend on your location, but you’ll receive updates and tracking information for your convenience.

Due to the nature of our products, we do not accept returns or exchanges. However, if your item is damaged, defective, or incorrect, please contact our customer service team within 24 hours, and we'll assist you in resolving the issue.

Currently, we only offer shipping within Canada. We hope to expand our services internationally in the future.

Orders can be canceled within 12 hours of placing them. After that, orders cannot be canceled once they’ve been shipped. Please contact our customer service team for assistance.

Yes, at Moody Hearts, we are committed to ethical practices and sustainability. We ensure that all our products are sourced responsibly, prioritizing both the environment and the people who create them.

You can reach our customer service team via email at ancinc23@gmail.com or by WhatsApp at +1-236-881-1241. We are happy to assist you with any questions or concerns.

Currently, we do not offer gift cards, but we are exploring this option for the future. Stay tuned for updates!